Appeals and Grievances
Students have the right to expect the College to uphold its policies and to administer them accurately and equitably. If a student wishes to contest an academic or disciplinary decision, he may file an appeal or grievance without fear of retaliation or recrimination.
Any student has the opportunity to contest matters that affect academic standing. If necessary, an Academic Appeals Committee will review facts related to the case and make a final determination. An Academic Appeals Committee is composed of at least three members including deans, department chairs, and Academic Vice President. The College Office maintains case records in the student’s file.
Any student has the opportunity to appeal matters that affect student conduct violations. If necessary, students may submit a written appeal to the Dean of Graduate Students within two weeks. The Appeal Committee is composed of a student, a faculty representative, and the Dean of Graduate Students. The College Office maintains case records in the student’s file.
It is the intent of the ministry to treat all students equitably according to established College policies. Each student has the opportunity to file a grievance. Accordingly, this grievance procedure is designed to inform appropriate people when problems develop so that due process is followed and satisfactory solutions can be reached.
A grievance is defined as any situation or action personally affecting a student that was a result of a violation, mishandling, or misapplication of any specific provision stated in policy, rule, statute, or regulation of the college. Requests for reconsideration of decisions that affect a student’s status in keeping with standing policies are not grievances and should be handled through the appeals process.
Grievances should be resolved at the lowest level possible. Most matters of student concern can be resolved informally and would not result in a formal grievance being filed. A student is expected to first discuss the problem with the direct supervisor of the given area and allow a reasonable opportunity for the problem to be resolved. Having done that without satisfactory results, it would then be appropriate to proceed with the grievance report procedure, if the student desires, without fear of retribution.
The student may obtain a Student Grievance Report from the Student Care Office. The student will return the form explaining the problem to the Student Care Office within two weeks of the occurrence in question. Failure by the student to comply with this time limit will constitute a waiver of the grievance. The committee will meet with the student and a response will be given within two weeks of the grievance being submitted, with the exception of winter and summer breaks. The Student Care Office maintains all records regarding grievances.
Inquiries regarding compliance with accreditation policies and standards may be directed to TRACS [15935 Forest Road, Forest, VA 24551; Telephone: (434) 525-9539; e-mail: info*tracs|org].