As one of the systems administrators, Wayne Siegler assists in installation and upgrading projects across campus infrastructure. He works to ensure that on-campus computers and ministry logins can securely access needed resources even in the event of an equipment outage or local disaster such as a tropical storm.
“Many in IT came together to find solutions that would solve the needs, maintain security, and not overload our network bandwidth,” Siegler said. “Thankfully, the industry offered some robust cloud-based solutions that we were able to rapidly set up, test, and deploy.”
The IT Help Desk offered support to students and faculty on and off campus as they finished their online courses, including giving students access to resources like AWS Workspace to allow them to access computer labs remotely. “All this was accomplished while also helping a large number of staff people to work remotely, which was a big transition as well,” said Janae Sparks, one of the team of six at the IT Help Desk. “I have heard a couple of people say that they were impressed by how quickly PCC was able to get classes up and going online. I feel that the faculty did a phenomenal job of adapting to a situation that no one saw coming.”
Although those serving in the IT department often stay behind the scenes, their work, even through unprecedented circumstances, has been widely appreciated across campus and beyond. Some students wrote and said,
“Can we all take a moment to appreciate how well PCC has done with transitioning to online classes? It can’t be easy to move everything completely online. Thanks again for y’all’s continued commitment to excellence and our education!”
“We may not begin to comprehend all the sacrifices that you have made and are currently making for us, especially during this period of transition, but the Lord sees it all. You each have made an imprint in our lives forever. May we continue to remember that despite all that is going on, God IS in control and we have this hope in Him. So, in the middle of this chaos . . . thank you!”
As one of many who have been assisting students through the IT department, Janae Sparks gave a clear perspective of the hearts within her department: “We are constantly working to support the technical needs of our staff, faculty, and students so that they can be successful in what God has called them to do.”